Contact Us

If you want fast, easy answers

Use our chatbot — it’s available anytime in the corner of your screen.

The chatbot can’t handle anything specific to your situation (like your appointments or coverage requests), but it includes detailed information about the program — much more than we can fit on the site.

Examples of what it can answer:

• Do I need to show ID to use this program?
• I was an unpaid intern, not an employee. Am I covered?
• What’s the difference between counselling and coaching?
• How long does it normally take to get an appointment?
• Can I get a counsellor who works in Punjabi?

If you’re in distress or want to set up services 

Call 1-800-999-9999.

You’ll reach a qualified counsellor, not a call-centre worker.

If you’re in distress, you can speak with them right away. They’re trained to support people in moments of crisis and to help stabilize the situation.

They can also help you decide what kind of professional support you want — counselling, legal advice, or career coaching — and set it up for you.

Counsellors can take calls in English or French, and real-time interpretation is available in more than 200 languages, usually within a minute or two.

1-800-999-9999

If you want us to pay for your own provider

If you already have a counsellor, lawyer, or coach you’d like to continue working with, call the program line to make the request.

Provide your professional’s contact information and we’ll coordinate payment directly with them.

1-800-999-9999

If you want to request coverage for another expense

Use the Coverage Request Form to ask us to cover additional costs — for example, transportation, a course, or a wellness app.

You can choose to receive the funds in advance or pay up-front and be reimbursed.

Call us to begin:

1-800-999-9999

If you want to share feedback or report a problem

Tell us what worked well, what could be improved, or suggest changes.

We read every message and follow up when needed.